I watched this unfold today on network TV & social media
There are now two forms of crisis management. Dealing with what is actually happening and dealing with what is being said about what is actually happening. The second is created and exacerbated by social media and how agencies respond to it is critical.
This morning, tragedy struck Central London where a helicopter appears to have collided with a crane and then fallen onto buildings and cars below.
The full circumstances of this are not yet known and will be fully investigated.
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