When anyone is in a leadership role they are occasionally challenged by other people with their bad behavior, whether its a parent, a supervisor, a minister, or a team captain. Bad behavior is always harmful to all it touches; to the people that are exposed to it, to the recipient, and to the person on the receiving end of the behavior.
Imagine you walk into a room to make an announcement for an upcoming meeting. You hear someone’s off putting and sarcastic comment, “Great another wooooonderful meeting.”
Imagine you approach an employee and ask him to do a simple task and he responds, “Why do I have to do it. You never ask anyone else to do it?” Everyone turns and looks out of the corner of their eye waiting on your response.
You begin a meeting at exactly 8:00 AM and someone walks in at 8:07. You stop the meeting and wait on the person to settle in so you can resume as you glance down at your watch. They quickly snap, “What? It’s just a couple of minutes. It’s not that big of a deal.”
Bad behavior like this should never be tolerated. If you let it slide thinking the stern look you gave them will be enough, it’s not. You have just nonverbally told everyone else that this type of behavior is acceptable and there are no consequences for acting like a disrespectful child. If you do not set your boundaries and stick to them you are opening the floodgates for more bad behavior.
Six simple words that will instantly stop bad behavior:
Square your shoulders up directly at them and say, “What you are doing is inappropriate.” You can even follow it up by saying, “I expect more from you.”
If you try to convince them that the meeting really is a beneficial experience, or the task you asked them to do is perfectly reasonable, or try to explain that tardiness is a big deal you have already lost. You have justified the bad behavior by responding to what they said and not what they did. You have now just defended yourself and you having to defend yourself will increase in the future because now bad behavior is acceptable.
Bad behavior | Stop it instantly
- Behavior Change (raphaellove.com)